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Term & Conditions

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The Soul Alchemy™ — Terms & Conditions

Last updated: 05 September 2025

 

 

1. Introduction

 

These Terms and Conditions (“Terms”) apply between you, the User of this Website (including any sub-domains, unless expressly excluded), and The Soul Alchemy™, a general partnership of Mirela Ktori & Manuela Longo, the owner and operator of this Website.

 

By using our Website or services, you agree to comply with and be bound by these Terms. If you do not agree, you must stop using the Website immediately.

 

Users must be at least 18 years old to use this Website or book services. By using the Website, you warrant that you are at least 18.

 

 

2. Intellectual Property and Acceptable Use

 

  • All content on this Website, unless uploaded by Users, is the property of The Soul Alchemy™, our affiliates, or other relevant third parties.

  • Content includes text, graphics, images, audio, video, software, data compilations, layout, and other materials.

  • Content is protected by copyright, trademarks, database rights, and other intellectual property rights.

  • You may:

    a. view the Content on a device,

    b. download and store one copy for personal, non-commercial use,

    c. print one copy for personal use.

  • You may not otherwise copy, distribute, modify, or commercially exploit any Content without prior written consent.

  • You are responsible for any Content you upload and agree that it must not be unlawful, defamatory, obscene, infringing, or otherwise objectionable. You indemnify us against claims relating to Content you provide.

 

 

3. Prohibited Use

 

You may not use the Website for:

 

  • activities that damage or impair the Website or interfere with other Users;

  • unlawful, abusive, or threatening behaviour;

  • uploading viruses, spam, or malicious software;

  • making copies of protected Content without permission.

 

 

4. Registration and Accounts

 

  • You may be required to register an account to access certain services (e.g. memberships, app features, personalised content).

  • You must provide accurate details and update them as necessary.

  • You are responsible for maintaining password confidentiality.

  • We may suspend or cancel your registration for breach of these Terms.

  • You may cancel registration at any time by contacting us.

 

 

5. Services Provided

 

The Soul Alchemy™ provides:

 

  • Retreats, healing sessions, sound baths, and guided meditations.

  • Digital content, including music and meditation recordings.

  • An app offering face/iris photo analysis, astro-numerology insights, and tailored wellness practices.

 

All services are for personal growth, wellness, and spiritual exploration. They are not a substitute for professional medical, psychological, financial, or legal advice, diagnosis, or treatment.

 

 

6. Payments and Fees

 

  • Fees for services are listed on the Website.

  • Payments are processed securely via Wix Payments, Stripe, or PayPal.

  • Bookings are confirmed only when payment is received.

  • All prices are in GBP (£).

 

 

7. Cancellations and Refunds

 

  • Healing sessions & sound baths: at least 48 hours’ notice required to reschedule. No refunds for no-shows.

  • Retreats: cancellations within 14 days of booking receive a full refund (unless the retreat occurs within that period). After 14 days, refunds are discretionary. If we cancel, you receive a full refund.

  • Digital content & memberships: once accessed/downloaded, no refunds apply under UK Consumer Contracts Regulations. Memberships can be cancelled anytime, but fees already paid are non-refundable.

 

 

8. Memberships 

 

  • Memberships may provide access to digital libraries, tailored meditations, and other app features.

  • Access is personal and non-transferable.

  • We may suspend or terminate memberships for breach of these Terms.

 

 

9. Privacy and Cookies

 

  • Your use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated by reference.

  • See: Privacy Policy and Cookies Policy.

 

 

10. Links to Other Websites

 

  • The Website may contain links to external sites not under our control.

  • We are not responsible for their content or liable for losses arising from use.

  • Inclusion of a link does not imply endorsement.

 

 

11. Availability of the Website and Disclaimer

 

  • We provide the Website “as is” and “as available.”

  • We do not guarantee error-free, uninterrupted, or virus-free operation.

  • We may alter, suspend, or discontinue parts of the Website without notice.

  • While we use reasonable endeavours to keep information up to date, we make no warranties as to accuracy or fitness for purpose.

 

 

12. Limitation of Liability

 

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud.

 

Subject to that:

 

  • We accept no liability for indirect, special, or consequential losses.

  • We are not liable for business losses, loss of data, or corruption of software.

  • Our liability is limited to the amount paid for the specific service in question.

 

 

13. General Provisions

 

  • You may not transfer your rights under these Terms to others. We may transfer our rights if your rights are not affected.

  • If any provision is held invalid, the remaining provisions remain in effect.

  • No waiver of rights shall be deemed unless in writing.

  • The Contracts (Rights of Third Parties) Act 1999 does not apply.

  • We may update these Terms from time to time. Updates apply upon publication.

 

 

14. Governing Law and Jurisdiction

 

These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

15. Contact Details

 

The Soul Alchemy™

General Partnership of Mirela Ktori & Manuela Longo

123 Eden Bridge Road, London, UK, EN1 2HU

Email: info@thesoulalchemy.org

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